At Emberlite™, we aim to deliver your order quickly, transparently, and with full clarity on what to expect. Please read the details below to understand how your order is processed and shipped.

1. Order Processing Times

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed after 17:00 will be processed the next business day.

  • We do not process orders on weekends or public holidays.

You will receive an email confirmation once your order has been processed and shipped.

2. Shipping Options & Delivery Times

United Kingdom & European Union

We ship directly from our EU fulfillment partners.

Estimated Delivery Time: 5–10 business days
Shipping Method: Tracked Standard Delivery
Cost: Displayed at checkout (free shipping during promotional events)

We currently ship to:
🇬🇧 United Kingdom
🇩🇪 Germany
🇫🇷 France
🇳🇱 Netherlands
🇧🇪 Belgium
🇸🇪 Sweden
🇩🇰 Denmark
🇫🇮 Finland
🇮🇹 Italy
🇪🇸 Spain

If your country isn’t listed, we unfortunately cannot ship there at this time.

3. Shipping Costs

Shipping fees are calculated at checkout based on destination and promotions running at the time.

Import Duties & Taxes:
Buyers are responsible for any import duties or customs fees required by their country’s regulations.

If we run “Free Shipping” campaigns, this will be clearly displayed on site.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.

If your tracking link does not update after 5 days, contact support at:
📧 support@emberlite.co

5. Local Delivery / Pickup

We do not currently offer local pickup or in-person delivery.

All orders are shipped strictly through our courier partners.

6. Changes, Cancellations & Address Issues

  • Orders can only be edited or cancelled within 6 hours of purchase.

  • We are unable to change shipping addresses once the order is processed.

  • If an incorrect address is provided and the package is returned or lost, the customer is responsible for re-shipping fees.

7. Lost or Damaged Packages

If your shipment is delayed, lost, or arrives damaged:

  1. Contact us within 48 hours of delivery.

  2. Provide photos (if damaged).

  3. We will assist with a replacement or claim through our carrier.

We are not responsible for delays caused by:

  • Customs inspections

  • Courier disruptions

  • Weather conditions

  • High seasonal volume

But we will always support you in resolving the issue.

8. Returns Summary (Full policy on Returns page)

  • You may request a return within 30 days of receiving your order.

  • Items must be unused, in original packaging, with all accessories included.

  • Customer covers return shipping.

  • Unauthorized returns will be rejected.

Refunds are issued after inspection.

9. Service Interruptions

During peak seasons (Black Friday, Holidays), delivery may extend beyond estimated timelines.
We will communicate any major delays on our site or via email.